Shipping Policy

Orders placed through gxkbabyclothes.com are processed and shipped by Chun Hei Limited. Shipping times vary based on the destination and the carrier selected. Chun Hei Limited does not guarantee specific delivery dates. Once an order is shipped, a tracking number is provided via email to the address provided at checkout. Customers are responsible for providing accurate shipping information. Chun Hei Limited is not responsible for delays caused by carriers, incorrect addresses, or customs clearance. For any shipping inquiries, contact [email protected]. Chun Hei Limited ships to the addresses provided at checkout. Shipping charges are non-refundable unless the return is due to a damaged or defective item. Customers must review their order confirmation for accuracy before shipment. Chun Hei Limited reserves the right to cancel orders with unverifiable shipping information.

Returns Policy

Chun Hei Limited offers a strict 14-day no-reason refund policy. Customers may return items within 14 days of receipt for a refund without providing a reason. The 14-day period begins on the date of delivery as confirmed by the carrier's tracking system. To be eligible for a return, items must be unused, in original packaging, and with all tags attached. Items must be returned in the same condition as received. Any signs of wear, washing, alteration, or damage caused by the customer will result in a rejected return. The buyer completely bears the return shipping costs. Chun Hei Limited does not provide prepaid return labels. Returns must be initiated by contacting [email protected] within the 14-day period. Items returned without prior notification will not be accepted. Chun Hei Limited is not responsible for returns lost in transit. Customers must use a trackable shipping method. Refunds are subject to the conditions outlined in the Refund Policy section.

Return Process

Step 1: Contact Chun Hei Limited at [email protected] within 14 days of receiving your order to initiate a return. Provide your order number and the items you wish to return. No reason is required for the return.

Step 2: Pack the items securely in their original packaging. Ensure all tags are attached and the items are unused. Include a copy of the order confirmation or your order number inside the package. Write the order number on the outside of the package for identification.

Step 3: Ship the package to the following return address: The recipient must be Chun Hei Limited, the contact phone is +852 6122 2245, and the specific return address is Room 1205, 12/F, Empire Centre, 68 Mody Road, Tsim Sha Tsui. The buyer bears all return shipping costs. Chun Hei Limited does not reimburse shipping fees for returns.

Step 4: Send the tracking number to [email protected] after shipping the return. Chun Hei Limited is not responsible for returns lost in transit without a tracking number. Keep a copy of the shipping receipt until the refund is processed.

Step 5: Once the returned items are received and inspected by Chun Hei Limited, a refund will be processed. The refund will be issued to the original payment method. Refund processing times are detailed in the Refund Policy section. Chun Hei Limited will notify the customer via email when the return is received and when the refund is issued.

Refund Policy

Refunds are processed no earlier than 14 days after the returned items are received by Chun Hei Limited. This 14-day period is the minimum time required for inspection and processing. Refunds are issued to the original payment method used for the purchase. The refund amount covers the price of the returned items. Original shipping charges are not refunded.

For PayPal refunds, the processing time is at least 14 days. However, local laws in some regions require that PayPal refunds may take up to 30 days. Customers are advised to check their local regulations for specific timelines. Chun Hei Limited complies with all applicable local laws regarding refund processing times. PayPal refunds may appear in the customer's account after the processing period, depending on PayPal's own policies.

Refunds do not include the original shipping charges. The buyer completely bears the return shipping costs. Chun Hei Limited does not refund shipping fees unless the return is due to a damaged or defective item as described in the Damaged or Defective Items section. If a return is rejected due to failure to meet the return conditions, the customer is responsible for the cost of shipping the item back to themselves. Chun Hei Limited will not issue a refund for rejected returns.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period is strict and must perfectly match the Terms of Service. Customers must contact Chun Hei Limited at [email protected] within 7 days of receiving the order. Provide the order number, a description of the damage or defect, and photographic evidence. Chun Hei Limited will review the claim and provide instructions for return or resolution. Returns for damaged or defective items are not subject to the 14-day no-reason policy and may have different shipping arrangements. Chun Hei Limited will cover return shipping costs for verified damaged or defective items. Refunds for damaged or defective items are processed according to the Refund Policy, with the same 14-day minimum processing time. Claims submitted after 7 days will not be accepted. The 7-day period begins on the date of delivery as confirmed by the carrier's tracking system.

Contact Information

For any questions regarding shipping, returns, or refunds, contact Chun Hei Limited. The email address is [email protected]. The phone number is +852 6122 2245. The physical address is Room 1205, 12/F, Empire Centre, 68 Mody Road, Tsim Sha Tsui. The website is gxkbabyclothes.com.